Sep. 19th, 2007 at 9:32 PM
- A good summary of LJ management asshattry
- LJ is planning to mark journals and communities as "adult". It's not so much a problem to me that kids can't see smut (kids with half a brain can lie, says the mom). It's that anything protected from children is also protected from the general public. So anyone curious has to at probably get an LJ and get age-certified somehow, and possibly join the community to see the stories. Definitely a chilling effect.
- The Omniture tracking stats thing turns out to be not that big a deal, according to die-hard LJ critic
stewardess. - 10 Ways Flickr Builds Communities (from Business Week of all places, via bokardo)
- Engage
Don’t just listen to your community. Engage - Enforce
Let the community help set standards and policies for appropriate behavior --then enforce them - Take Responsibility
Fess up immediately when you make mistakes - Step Back
Don’t be afraid to step back and let your customers take over - Give Freely
Never underestimate the allure of a free T-shirt (or sticker, or button…) - Be Patient
Take knee-jerk reactions with a grain of salt - Hire Fans
Make sure your employees are as passionate about your product as your community’s most die-hard fans - Stay Calm
Develop a thick skin - Focus
Be flexible but don’t lose sight of your priorities - Be Visible
stay human
SOMEONE SEND THIS TO 6A! - Engage
( more about RSS readers, social networking, blogging in public and non-journal fandom sites )
